Salon Policies
Who we are
Our website address is: https://royalnailsspa.net
Nail Fix
If you need to have your nails fix at Royal Nais Spa in Novi and it's still under our guarantee policy, please let us know right away so that we can arrange a fix for you. Please be prepare to let us know the day you came and the technician that worked on you.
Gel Polish
Gel is a long lasting polish that we guarantee for seven days only if the polish was applied along with a manicure. If your gel manicure chips within seven days, please let us know right away so that we can arrange a fix for you. Please be prepare to let us know the day you came and the technician that worked on you.
Dip Powder
We guarantee dip powder for seven days. If your dip powder chips within seven days, please let us know right away so that we can arrange a fix for you. Please be prepare to let us know the day you came and the technician that worked on you.
Punctuality
Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so.
Personal Items
Royal Nails Spa in Novi is not responsible for personal items that have been damaged at our nail spa salon. Please be extra careful when handling polishes.
Payment Methods
Cash, Visa, MasterCard, Discover, and Royal Nails Spa Gift Cards are acceptable tenders for all services and products. All other forms of payments, including checks will not be accepted. Unfortunately, we are unable to add gratuities for technicians to gift cards. Please note that payments cannot be accepted over the phone such as processing credit cards over the phone.
Gift Cards
Gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift certificates are non-refundable, but they are transferable. Additionally, Royal Nails Spa is not responsible for lost, stolen or damaged cards or any unauthorized card use. Lastly, gift cards expires two years from the date of purchase.
Refunds
Services are non-refundable. If for any reason you are unsatisfied with your service, we will be more than happy to fix it for you. Please do not hesitate to let our front desk or an on-site manager know of any concerns. We're here to help!.